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At our store, your satisfaction is our top priority. We are committed to providing you with a seamless shopping experience and high-quality jewelry that you’ll love. Our customer service policy is designed to ensure that every inquiry is handled with care and efficiency.
We strive to offer friendly, professional, and timely support to all our customers. Whether you have a question about a product, need help with your order, or require assistance with a return, our team is here to help.
For any questions or concerns, please reach out to us via the Contact Us page on our website or through our official support email.
We aim to respond to all inquiries within 24 to 48 hours during business days.
Please include your Order Number in your message to help us assist you faster.
We understand that sometimes plans change.
Cancellations: If you need to cancel your order, please contact us as soon as possible. Once an order has been processed and shipped (usually within 1-3 business days), it can no longer be cancelled.
Address Changes: Please double-check your shipping address at checkout. If you notice an error, contact us immediately. We cannot guarantee address changes once the package is in transit.
If you receive an item that is damaged, defective, or incorrect, please notify us within 7 days of delivery. We will prioritize these cases and provide a replacement or a refund in accordance with our Refund Policy to ensure you are fully satisfied.
We value your feedback as it helps us improve our products and services. If you have any suggestions or stories to share about your experience with our jewelry, we would love to hear from you.
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